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October 13, 2026

Our Website Has Been Renewed

Thank you for choosing KINUJO. The KINUJO official website and online store were renewed on Tuesday, October 13, 2026. With this renewal, the way members log in has changed. Please see the details below.

How to log in has changed

You no longer need a password

Instead of a password, you now log in with a 6-digit verification code sent to your registered email address. You do not need to register again or set a new password. Your membership continues as it is.

  1. Select “Log in”Use the button below, or “Log in” at the top of a product page (on a smartphone, open the menu).
  2. Enter your registered email address
  3. Enter the 6-digit code sent to you by emailThat completes your login.

Log in

Your member information

Carried over

  • Name
  • Email address
  • Address and phone number
  • Newsletter settings

Not carried over

  • Order history from before the renewal

Your account page shows orders placed on or after October 13. For questions about earlier orders, such as delivery status or warranty, please contact Customer Support.

If the verification code does not arrive

  1. Check your spam or junk mail folder.
  2. If you restrict incoming mail by domain, allow mail from “kinujo.jp” and “shopifyemail.com”.
  3. Make sure the email address you entered is the one you registered with.

If you can no longer use your registered email address, you will not be able to receive the code. Please contact Customer Support with your name, address, your previous email address and your new email address, and we will update your registration.

Frequently asked questions

There is no field to enter a password.
Password login has been discontinued. Enter your registered email address and we will send you a 6-digit verification code. Enter that code to log in.
I want to reset my old password.
Passwords are no longer used, so there is nothing to reset. You can log in with your email address alone.
Do I have to enter a code every time?
No. Once you log in, you stay logged in for a while, so a code is not required on every visit.
How long is the verification code valid?
The code expires after a certain period of time. If it has expired, please request a new code.
Do I need to register as a member again?
No. Your name, address, phone number and newsletter settings have been carried over.
I cannot see my previous orders.
Orders placed before the renewal are not shown on the new account page. For questions about earlier orders, please contact Customer Support with your name and the approximate date of the order.
What happens to my newsletter settings?
Your settings have been carried over. To stop receiving the newsletter, use the unsubscribe link at the bottom of any newsletter.

Contact

KINUJO Customer Support

049-236-3380
Weekdays 9:30–12:30 / 13:30–17:30 (Japan time)

E-mail: cus@kinujo.jp

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